Accessible Customer Service Policy

Accessible Customer Service Plan

Providing Goods and Services to People with Disabilities

Kingston Dodge Chrysler (1980) Ltd. is committed to excellence in serving all customers including people with disabilities.

Assistive devices

We will ensure that our staff is familiar with various assistive devices that might be used by our customers with disabilities, and will provide training on these devices.

Communication

We will provide an effective means of communication for our customers with disabilities by communicating in a way that takes disabilities into account.

Service animals

We're proud to welcome the hardworking service animals who accompany our customers with disabilities. Service animals are welcome in all areas of our dealership that are open to the public.

Support persons

We welcome all support persons who accompany our customers with disabilities.

Notice of temporary disruption

If there is a planned or unexpected disruption of services or access to our facilities for our customers with disabilities, Kingston Dodge will notify all customers promptly by placing a clearly posted notice. This notice will include information about the reason for the disruption, its expected length of time, and a description of alternate services or facilities, if available. The notice will be posted on the showroom doors, in the customer service lounge, and on our website.

Training for staff

Kingston Dodge will provide training to our employees, volunteers, and any others who deal with the public or third parties on our behalf. People in the following positions will be trained: managers, service advisors, salespersons, receptionists, sales administration, and parts advisors. This training will take place at the time of hire. 

Training will include: 

  • An overview of the Ontarians with Disabilities Act, 2005, and the requirements of the customer service standards plan 
  • Kingston Dodge's plan related to the customer service standard 
  • How to interact and communicate with people who have various types of disabilities 
  • How to interact with people who have disabilities who also use an assistive device, or require the assistance of a service animal or support person 
  • How to use the automatic door openers 
  • What to do if a person with a disability has difficulty in accessing Kingston Dodge
Staff will also be trained when any changes are made to our plan.

Feedback process

Tell us what you think! Customers who wish to provide feedback on how Kingston Dodge provides goods and services to people who have disabilities can email, call, write, or stop by in person to provide verbal feedback. All feedback will be directed to John Farrow, JHSC Chair. Customers who provide feedback can expect a response within 14 days. 

Complaints will be addressed according to Kingston Dodge's regular complaint management procedure.

Customers who would like a written copy of this policy can request one using the methods above.

Modifications to this or other policies

Any of Kingston Dodge's policies that do not respect and promote the dignity and independence of people with disabilities will be modified or removed.

Make an Inquiry

  1. Kingston Dodge Chrysler (1980) Ltd.

    1429 Princess Street
    Kingston, ON K7M3E9
    Directions

    • Sales: 1 (888) 209-1137
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Hours

  • Monday 8:00am-8:00pm
  • Tuesday 8:00am-8:00pm
  • Wednesday 8:00am-8:00pm
  • Thursday 8:00am-8:00pm
  • Friday 8:00am-6:00pm
  • Saturday 9:00am-5:00pm
  • Sunday Closed

Contact

Kingston Dodge Chrysler (1980) Ltd.

1429 Princess Street
Directions Kingston, ON K7M3E9

  • Sales: 1 (888) 209-1137
  • Service: 1 (888) 903-7149
  • Parts: 1 (888) 904-4815